Privacy Policy

At FatahTech ("we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains what information we collect from visitors and users of our website fatahtech.com and the software development and hosting services we provide. It also describes how we use, store, and protect that information. By accessing our website or using our services, you agree to the practices outlined below.

1. Who We Are

FatahTech is a software development and hosting company headquartered in Tongi, Gazipur - 1711, Dhaka, Bangladesh. We build custom software, websites, and digital solutions for businesses of all sizes. If you have any questions about this policy, you can reach us at contact@fatahtech.com.

2. Information We Collect

We collect two categories of information when you interact with our website and services:

a) Personal Information You Provide

When you contact us, request a quote, sign up for a service, or fill out a form on our website, we may ask for:

• Your full name
• Email address
• Phone number
• Company name and relevant business details

You provide this information voluntarily, and we only collect what is necessary to respond to your inquiry or deliver the service you have requested.

b) Technical Information Collected Automatically

When you browse our website or use our hosted services, certain technical data is collected automatically. This includes:

• Your IP address
• Browser type and version
• Server logs (page requests, timestamps, referring URLs)
• General usage telemetry from our hosted services

This data is collected to maintain security, diagnose technical issues, and understand how our services are being used.

3. How We Use Your Information

The information we collect is used exclusively for the following purposes:

• Marketing communications: To send you updates about our services, promotional materials, or relevant industry information (only when you have opted in or provided your contact details for this purpose).
• Improving our software tools: To analyze usage patterns, fix bugs, optimize performance, and develop new features across our platforms.
• Responding to inquiries: To reply to your messages, support requests, or project discussions.

4. Important Notice Regarding Client API Keys

5. Data Sharing and Third Parties

We believe your data belongs to you. Our policy on sharing is straightforward:

• We do not share your personal data with any third parties.
• We do not sell, rent, or trade your personal information to anyone, for any reason.

The only exception would be if we are legally required to disclose information in response to a valid court order, subpoena, or government request under applicable law.

6. Cookies and Analytics

Our website uses analytics services provided by Vercel to help us understand visitor behavior and improve website performance. Vercel's analytics tools may use cookies or similar tracking technologies to collect anonymized usage data such as page views, session duration, and referral sources.

These analytics tools do not collect personally identifiable information on their own. For more details on how Vercel handles data, please refer to Vercel's own Privacy Policy.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet or electronic storage is completely secure, we continuously review and update our security practices to keep your data safe.

8. Data Retention

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this policy, or as required by law. Once data is no longer needed, we securely delete or anonymize it.

9. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal data from our systems
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at contact@fatahtech.com. We will respond to your request within a reasonable timeframe.

10. Children's Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently gathered data from a child under 13, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, or if you wish to exercise any of your data rights (including data deletion), please reach out to us: