Frequently Asked Questions & Support Hub

FatahTech builds high-performance workflow automation tools, including Batchify Pro (a Photoshop batch-rendering script delivered as a .jsxbin ExtendScript), Sheet Automator AI Pro (a Rust-based Excel workbook merger, AI copy synthesizer, and CSV/XLSX exporter), and the Agency Suite (a bundled multi-seat package that contains both tools at a discount).

Both tools are 100% offline-capable after initial license activation. AI copy generation supports local Ollama models or cloud APIs (OpenAI / DeepSeek) via client API keys — FatahTech never logs or stores your API keys or any data telemetry.

Sheet Automator AI Pro runs on Windows 10/11 (.msi) and Linux (.AppImage, .deb). Batchify runs inside Adobe Photoshop CC (2018+) on Windows and macOS via a .jsxbin ExtendScript. Both tools work fully offline once activated.

As an independent software studio distributing desktop binaries directly, Windows SmartScreen may show a standard notice ("Windows protected your PC"). Click "More info" → "Run anyway" to complete the standard installation. The prompt appears because the binaries are not signed with a commercial code-signing certificate — expected behavior for independently distributed software.

Purchases are securely fulfilled by our Merchant of Record, Polar.sh. Every purchase generates a license key redeemable inside the software. Activations are tracked per workstation — Solo Pro includes 2 seats, while the Agency Suite Yearly includes 5 seats and Agency Suite Lifetime includes 3 seats.

Seat transfers and revokes are 100% self-service. Open the Customer Portal anytime to manage your active machines or free up seats — no support ticket required.

We offer a 14-day refund policy for license purchases if our software fails to perform as described or encounters technical incompatibilities that our engineering team cannot resolve.

Beyond our desktop products, FatahTech provides custom software engineering, web application development, mobile app development, custom ExtendScript and Python automation, and cloud integration for businesses worldwide.

Timelines range from 2 to 6 weeks depending on scope. Projects follow a milestone-based payment structure — typically a 50% deposit to initiate the work, with the remaining 50% due upon delivery and QA sign-off.